Frequently Asked Questions

Q: Do you or rehab facilities accept health insurance?

How to Treat Addiction are unable to accept insurance as payment provider however depending on tax laws within your country of residence you may able to offset any payments against tax. You will need to check this with your employer or accountant.
Some rehabs will accept insurance, this will depend on policy and their terms and conditions. If liaising with rehabs on your behalf please supply us with a copy of your insurance policy and we can contact rehabs regarding this directly.

Q: Do I really need to attend a treatment program? Can’t I just go to 12-step meetings?

A: Millions of lives have been changed with the help of AA and similar self-help support groups for other types of addiction. And there are certainly people who start attending 12-step meetings and find that the support, information and camaraderie they find there is enough to help them start and stick with sobriety. If, though, you find that you need more intensive treatment and the help of professionals — perhaps you’re dealing with multiple addictions or a mental health issue, too, or your doctor has recommended professional treatment for your addiction or you’ve relapsed and want to try something else — there are lots of options to suit your needs and situation. Most treatment programs will include some version of a 12-step program, in addition to individual, group and or family counselling.This multifaceted approach helps address every aspect of your addiction, giving you the best shot at living a healthy, happy life in recovery.

Q: What if I have a mental health issue (like depression), too?

First, if you’re struggling with addiction and a mental disorder, you’re definitely not alone; many people are in the same situation. Professional medical advice is essential. If you decide to seek treatment, it’s essential that whatever program you choose addresses both issues at the same time. Treatment that factors in both addiction and mental health will give you the best possible chance for a successful, lasting recovery.


Q. Do alcohol intervention and professional drug interventions work?

The intervention process is extremely effective in getting an addicted person into an appropriate drug intervention program where they will get the help they need.

Q. How do alcohol interventions and drug interventions work?

The intervention process begins when friends and family and/or co-workers, with the help of an experienced interventionist, coordinate efforts in attempt to persuade an addict to accept professional help. Letters are written, boundaries are established, consequences are set, and the intervention is rehearsed. All possible responses and scenarios are discussed and rehearsed.
The next step of the intervention process is the actual Intervention, and is most effectively orchestrated by a professional. The loved one is confronted with the letters and overwhelming love of their friends and family. They are told about his or her chemical dependence and how it is affecting everyone’s lives. They are given the choice to accept the love and help being provided or take the consequences.

Q. How do we start the intervention process and get our loved one into a good treatment center?

Contact us via our online enquiry form for more information. We will discuss whether the intervention process is appropriate for your situation. If so, we will explain the steps that the family and friends will need to take in order to start the process and make the intervention successful.

Privacy and Confidentiality

Q: Is what I tell you confidential?

Yes, we adhere to the data protection laws as set out within the United Kingdom. Our full privacy and confidentiality policy can be viewed Privacy and Confidentiality. This covers your identity, what you share with us and your attendance and status as a client or potential client. We will always request your permission first before passing on any of your details to any other companies within our network.
There are some exceptions to confidentiality that we must act on legally if they arise:
Known or suspected harm to a child or older adult
When a client has expressed a plan to harm themselves or someone else
If any records are subpoenaed by the police or court

Q: If I’m accessing the internet from my work place, can I participate in online sessions during my break in complete anonymity?

A: No. If you’re connected to the corporate network, network administrators at your company have access to the “digital traffic” going through their systems. Most companies consider the computers and offices as their property and have the right to monitor and control their assets.

Online Sessions

Q: Where is the best place to participate in your online sessions?

We would suggest any place that is private with confidential Internet access.

Q: When do I check in for the online sessions?

We recommend check-in time is 10 to 15 minutes prior to your scheduled online session. This will help ensure that you have made all the necessary adjustments to your system for optimal performance.

Q: Am I still able to attend online sessions if I relapse?

Should you find yourself struggling with cravings to the degree that you are heading towards relapse you should contact Brett immediately. In the tragic event of relapse you should contact Brett immediately so support can be provided.

Q: Can I still attend sessions if I am drunk or under the influence?

In order to participate in online sessions you must NOT be intoxicated or under the influence as this is counterproductive. We reserve the right to terminate the session if this occurs.

Q: Is it more favourable to work with a counsellor in person rather than online?

A: There are advantages to both. Please visit work with Brett page to see benefits of working online.

Q: How quickly do you respond to emails?

We aim to respond to all emails within 24 to 48 hours, the response time can often be quicker depending on time zone.

Q: Can I have an emergency contact phone number for you?

Any client working with Brett online will be given direct email address and contact number. Any general enquiries to use number provided on this site. As we deal support and help people worldwide we encourage email or online enquiry form as best means of communication. We do not provide medical advice or emergency assistance.
If there is any kind of medically emergency or safety risk we would recommend you contact the appropriate emergency services department within your country.

Q: What is Recovery?

Recovery is returning to health. Recovery from drug or alcohol dependency is an ongoing process from using alcohol or drugs to sobriety, a return to health and a healthier lifestyle.
Abstinence is the most important part of recovery. Using the definition of recovery as a “return to health,” recovery refers to the process of learning to overcome behaviours that form part of the addiction. This important phase begins with abstinence. However, it also involves learning new habits of honesty and improving your ability to have healthy relationships. To learn these new behaviours, many find it useful to join a program, engage an ongoing support group, or get into therapy to learn the needed skills to improve their lives.
Principles of recovery, found in many 12 Step Groups, help individuals to incorporate new ways of living that improve the emotional and spiritual aspects of their lives, as they maintain freedom from addictive substances. Recovery gives your body time to heal from the debilitating physical effects of chronic alcohol or drug use. Fortunately, once they stop using, most people fully recover their physical health.

Drugs and Alcohol

Q: Do I need to go to detox?

A: Detoxification (detox) is the safe withdrawal from alcohol or drugs. It can be the starting point for a longer-term treatment. Detox is not the whole solution, but only a beginning, and should be followed up with a treatment program. It can be done on an outpatient basis with a physician, or on an inpatient basis for more severe or medically complicated situations. The more severe your systems, the more likely you need to be detoxed.
It is strongly recommended that you seek a medical detoxification treatment if you have a history of withdrawal convulsions, or if you experience any symptoms of delirium tremens (DT’s) such as such as excitability, vivid nightmares, intense anxiety, hallucinations, or delusions.

Q: Does moderation management work?

There is a controversy among many experts about whether alcoholics can safely cut down on their drinking (moderation) rather than cutting out alcohol consumption altogether (abstinence).
We believe solely in the abstinence model as it is 100% guaranteed.
If you have tried to cut down and failed, it is unlikely that controlled drinking is possible for you. Many people with drug addiction hold on to the belief that they can continue drinking alcohol “as they don’t have a problem with alcohol” This may work for a while but in our experience they either become dependent on alcohol or inevitably return to their drug of choice.

Q: Why is alcohol considered to be a drug?

Alcohol has strong depressive effects on the central nervous system (brain and spinal cord) and on other body processes. Not only is it a drug; it is a particularly potent drug that has toxic effects. It is considered a tranquilizer in the sedative-hypnotic family of drugs. Unfortunately, it’s easy to avoid thinking of alcohol as a drug because it has a long history as a social and recreational drink.

Q: What is Alcoholics Anonymous?

Alcoholics Anonymous (AA) is a self-help organization of men and women dedicated to pursuing recovery from alcoholism. It was founded in 1935 by Dr. Robert Smith (Dr. Bob) and William Wilson (Bill W). The organisation follows the 12-step model that emphasizes reliance on mutual support among alcoholics. A.A. is a worldwide community with many thousands of members comprised mainly of local groups who meet at established places and times.

Q: Are “soft” drugs safer than “hard” drugs?

The traditional distinction between “soft” and “hard” drugs is actually meaningless. All mind-altering, addictive drugs are dangerous in their own way, and the “soft” drugs have ruined, wrecked, and destroyed lives just as surely as the “hard” drugs. For example, alcohol is arguably the most dangerous drug in terms of annual social consequences, and causes damage that ranges beyond the physical damage to the user, in the form of drunk driving injuries and deaths, alcohol-related spousal or child abuse, and more ordinary tragedies like the loss of relationships and careers due to drinking. The distinction between softer vs. harder drugs ignores the important fact that any addictive drug poses significant danger to the addicted person.

Q: Is Marijuana addictive?

This question has been hotly debated for many years. Research suggests that there is evidence of physical dependence and a withdrawal syndrome. Marijuana is certainly associated with psychological addiction. The bottom line is, marijuana has caused physical, interpersonal, and psychological damage to many people who nevertheless find it difficult or impossible to quit.

Q:Is caffeine a drug of abuse?

Caffeine is a central nervous system stimulant found in coffee, tea, colas, chocolate, and other foods and drinks. It is a drug in every definition of the word. Caffeine has its own lethal dosage (150 mg per kilogram of weight for most people, or from 50 to 200 cups of coffee), and intoxication symptoms, including restlessness, nervousness, insomnia, cardiac arrhythmia, rambling speech, and other symptoms. Caffeine is addictive and produces a withdrawal syndrome when discontinued, and should be considered a potential drug of abuse. Caffeine may serve as a target of cross-addiction from other addictive drugs.

Q: How can I tell if I’m addicted?

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Q: Is it true that you can be addicted to more than one substance/behaviour at a time?

Yes, and in fact this is common. Those who have an addiction are also likely to have what are called “co-occurring disorders,” such as a mental health issue(s) like depression or anxiety. And it is common for people to have more than one substance or process/behaviour addiction “Cross Addiction”. Research clearly links substance use to problems with gambling, video gaming, disordered eating, Internet use and compulsive sexual behaviour. Not every addict has multiple addictions or another psychological problem, but in general, there is a lot of overlap between these issues.

Q. How do we know if our loved one is an addict?

Take our online assessment. If you answer yes to more than two or three of the questions, then you should call us to discuss the situation in greater detail.

Q: I have one or more questions that aren’t answered here how can I contact you?

A: Please use the online enquiry form on the contact us page or Contact Us